Ask us anything

Frequently asked questions


Incorrect address and undelivered parcels

In case you ordered a parcel to the wrong address, the package will be returned to us. Once received and refunded, you can re-order the item(s). Please note that the shipping fee to redirect is not refundable.

How long does it take for an order to be shipped?

All orders placed before 5 pm (ET) will be dispatched the same working day. For an overview of estimated delivery times, see the diagrams on our shipping page. Once you’ve placed an order, more accurate delivery information will be communicated at the checkout.

Order process

Does TIC offer VAT discount/deduct?

Yes, outside US shipping zones VAT will be deducted automatically.

How long before I receive the exchange?

An exchanged item usually gets back to us in roughly the same amount of days as it is delivered. Processing the exchange usually takes 1-5 calendar days, after which the new product will be sent to you. Once the parcel passes on to the delivery company, TIC can’t account for any delays in the delivery. For questions, it’s best you contact the company that delivered your package directly and provide them with your tracking reference.


I’ve placed an order. What’s next?

Once your order has been placed you will receive an e-mail with a confirmation. If you didn’t receive an e-mail within 1 working day, check your spam inbox or contact our customer service at service@tic.com. Once the order has been shipped, you will receive a tracking link to follow your order.

Can I change my order after the order has been placed?

This depends on the circumstances. All orders placed before 5 pm (ET) will be handled within the same day. Except on weekend days. Once the parcel has been picked-up by our forwarder there is nothing we can do. You can always send an e-mail to service@tic.com or contact us via the live chat if there is a problem with your order, we will do our best to help you further.directly and provide them with your tracking reference.

Can't find an answer?

Can’t find the answer you are looking for?
Contact us by sending an e-mail.