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Returns & Exchanges

Returning a product is always possible, either at TIC store in Wisconsin or by sending the product(s) back to us. When requesting a return or exchange, make sure to mind the following information:

You can return your order within 14 calendar days after receiving your parcel. Please fill in the form you have received with your purchase and put it inside the box that you would like to return to us.

All goods are inspected upon return and should be clean and unworn. For your own convenience, and ours, please return the shoes in the shipping box you’ve received them in or use another sturdy box to make sure we receive the goods in optimal condition.

Please allow us up to 1 business day to process your order.

Return address:

We aim to process any returns or exchanges within 14 calendar days and will contact you once the process is completed. Be aware that it might take up to 10 calendar days for the funds to be credited into your bank account, depending on your bank or card issuer.

Online orders may also be returned at TIC store in Wisconsin. Please note that the refund cannot be given directly in-store, but will be issued through our system within 14 calendar days. If you aim to exchange an item, please give our store a call to make sure we have your size available at the store. Tel: +1 602 (123) 4567

Please note that when returning/exchanging an item, the shipping cost are at your own expense.