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Not satisfied with your purchase? You can return it to us within 14 days for an exchange or refund.
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This watch offers 24 months warranty on the Movement and the battery from the date of purchase.
In case you ordered a parcel to the wrong address, the package will be returned to us. Once received and refunded, you can re-order the item(s). Please note that the shipping fee to redirect is not refundable.
All orders placed before 5 pm (ET) will be dispatched the same working day. For an overview of estimated delivery times, see the diagrams on our shipping page. Once you’ve placed an order, more accurate delivery information will be communicated at the checkout.
Yes, outside US shipping zones VAT will be deducted automatically.
An exchanged item usually gets back to us in roughly the same amount of days as it is delivered. Processing the exchange usually takes 1-5 calendar days, after which the new product will be sent to you. Once the parcel passes on to the delivery company, TIC can’t account for any delays in the delivery. For questions, it’s best you contact the company that delivered your package directly and provide them with your tracking reference.